KUSHi Warranty Policy
All KUSHi mattresses and upgraded accessories comes with a free warranty included
We stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a 10 year non pro-rated warranty on all of our mattresses. If you need to exchange your mattress for a different size, we'll take care of that too. At KUSHi, we're dedicated to helping you get the best sleep of your life.
Warranty for upgraded accessories ranges from 2 - 20 years, depending on the product.
KUSHi Mattress 10-year warranty
Registration:
To keep the KUSHi Limited Warranty active, proof of purchase with a receipt is required.
Maintenance and Care:
Proper maintenance and care of the product are essential. Follow the provided guidelines to maximize the longevity of your purchase.
Conditions of Warranty:
Duration - The Limited Warranty spans a period of 10 years from the date of purchase, subject to proof of purchase.
Coverage Conditions - The warranty covers manufacturing defects and issues arising from normal use. It does not apply to damages caused by misuse, improper handling, or unauthorized modifications.
What Is Covered:
Manufacturing Defects - The warranty encompasses defects in materials or workmanship that impair the product's functionality.
What Is Not Covered:
Normal Wear and Tear - Natural wear and tear resulting from regular use is not covered by the warranty.
Misuse or Abuse - Damages caused by misuse, abuse, or improper handling are not covered.
Unauthorized Modifications - Any unauthorized modifications or alterations to the product void the warranty.
Replacements:
In the event of a covered defect, the product will be repaired or replaced at the discretion of the manufacturer.
Disclaimer:
Limitation of Liability - Our liability is limited to the terms outlined in this Limited Warranty. We are not responsible for indirect, incidental, or consequential damages.
Changes to Terms - The terms of the Limited Warranty are subject to change at the manufacturer's discretion.
Warranty FAQs
How do I report a warranty claim?
To report a warranty claim, please contact our customer service team with details of the issue. Our team will guide you through the claims process.
Can I transfer the Limited Warranty to another person?
No, the Limited Warranty is non-transferable and applies only to the original purchaser who registered the product.
How long does the warranty claims process take?
The duration of the warranty claims process varies depending on the nature of the claim. Our customer service team will provide an estimated timeline upon receiving your claim.
Are there any maintenance requirements to uphold the warranty?
Proper maintenance and care, as outlined in the product guidelines, are necessary to maintain warranty coverage. Failure to follow these guidelines may void the warranty.
Mattress Care Guidelines
Use a Mattress Protector:
To safeguard your mattress from spills, stains, and allergens, invest in a high-quality mattress protector. This additional layer helps extend the life of your mattress.
Rotate Your Mattress:
Periodically rotate your mattress to ensure even wear.
Air Out Your Mattress:
Allow your mattress to breathe by airing it out occasionally. Remove bedding and let the mattress breathe in a well-ventilated room.
Clean Spills Promptly:
In case of spills, clean them promptly with a mild detergent and damp cloth. Avoid saturating the mattress, as excessive moisture can lead to mold or mildew growth.
Proper Foundation Support:
Ensure that your mattress is placed on a suitable foundation or bed frame.